Friday Night Throw Downs, Private Lessons, and Workshops

Your scheduled class and well-being are very important to us. We understand that sometimes, unexpected delays can occur. If you need to cancel your appointment, we respectfully request at least 48hrs notice for a full refund.

• Any cancellation made less than 48hrs will result in a cancellation fee. The amount of the fee will be equal to 50% of the amount paid for any Friday Night Throw Down and Private Lessons. Please note that we will do our best to work with you to reschedule.

• Private lesson pricing is tiered. If your group size changes from when you originally booked, you are expected to pay the price-per-person of your actual group size.

• In the event of a true, unavoidable emergency, all or part of your payment will be reimbursed. This is decided on a case by case basis.

Multi-Week Classes

Please ensure when signing up for a course that you will be able to attend all lessons scheduled for that course. Ceramics are typically completed on a weekly basis (just like our courses are laid out)! This is very important to maintain due to the drying time required for your pieces each week. Missing a class may mean your pieces become too dry to work with, and need to be disposed of.

Please note that joining make-up lessons only applies to our wheel throwing courses, hand building classes cannot be made-up at this time.

• Students Enrolled in Current Class: Your scheduled class and well-being are very important to us; we understand that sometimes, unexpected delays can occur. If you need to miss one of your classes, we respectfully request at least a 48hrs notice in order to reschedule your missed class. If you are unable to give us at least 48hrs notice of missing a class, we are unable to promise that we will be able to schedule a make-up class. All the beginner wheel classes run on the same schedule each week, and we save a seat in each class for make-up lessons as needed, within the same week. 

• If a holiday lands amidst a multi-week class, the class will go ahead as scheduled.

• In the event of a true, unavoidable emergency, we will do our best to work within the studios schedule to help you make up your class.

• We do not offer reimbursement for any of our multi-week courses.

  We are not able to reschedule anything over the phone. Email is always the best way to contact us!
  If you have any questions please reach out to us at: mudurbanpotters@gmail.com